FINTEC recruit is supporting hiring an Application/Technical Support Analyst Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems.
This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requirements
We are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.
Essential:
- Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean team
- Strong experience with technical and application support – including SQL queries, database investigation, and software installation
- Excellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressure
- Hands-on experience with: SQL / databases, Windows operating systems, Application Support, Remote Access Tools
- Familiarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)
- Must be highly fluent in English, both spoken and written
- Must be able to drive – the office is not accessible by public transport
- Must live within 45 minutes of Gerrards Cross
Desirable:
- An IT qualification or degree is helpful, but experience will be prioritised over formal credentials
- Stable employment history – candidates with multiple short-term roles or recent career gaps are unlikely to be progressed
Role & Responsibilities
This is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.
Responsibilities include:
- Providing 1st, 2nd, and 3rd line support to healthcare customers
- Handling SQL/database queries, troubleshooting application issues, and performing on-site software installations
- Supporting a clinical reporting tool - supports quality improvement and research within the NHS for specialist teams such as critical care
- Managing and resolving incoming support calls and tickets within SLA timeframes
- Working collaboratively with development teams to escalate and resolve more complex issues
- Maintaining ticket logs and issue resolution through Jira or similar platforms
- Delivering user training for new customers and updates
- Testing and quality-assuring bug fixes prior to release You will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.
Working Hours
- Monday – Friday, 9:00am to 5:30pm
- Monday starts at 8:30am, Friday finishes at 5:00pm
Benefits
- Company Pension Scheme
- On-site Parking
- Healthcare Cover
- Commission Scheme
You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.
To apply please submit your current CV or apply via our FINTEC recruit website. INDH